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Legal Notices - Novu Mondu

What is this about?

Respect for privacy is a major issue for Main Clean.

This personal data protection policy concerns all personal data processing carried out by the company Main Clean.

In accordance with the General Data Protection Regulation (“GDPR”), this policy aims to clarify when, why and how personal data is collected and processed by Main Clean.

To help you better understand this policy, here are some definitions:

data : Any personal information that allows a natural person to be identified directly or indirectly.

Terminal : refers to all electronic devices that enable data processing (tablets, mobile phones, computers, in-store kiosks, etc.).

Partners: refers to any company that Novu Mondu uses to offer its customers a range of products and services tailored to their needs, and/or to optimize and/or promote said range.

Internet customer account: refers to the space dedicated to the internet user accessible via a username and password and within which the internet user can perform certain actions such as tracking their order or modifying their account information.

Plugin: a small program capable of integrating into a browser to extend its capabilities, and in particular to allow the user to more easily manage cookies stored on the browser.

How might this policy evolve?

This policy is subject to change from time to time. Please check our website for the latest version.

This policy was last updated on October 17, 2018.

How and what personal data is collected

We may collect and process the following Personal Data:

The personal data you provide to us:

This is information that you voluntarily provide to us by entering information via:

Example: This includes, among other things, information disclosed during:

  • Your online purchases
  • Your interactions with our contact center
  • Your subscription to the Novu Mondu newsletter
  • While browsing our website https://www.novumondu.com

The personal data we collect may include your name, postal address, email address and telephone number, information about the request you have made to us, and may also include records of our correspondence and your responses to various surveys.

The personal data about you that we may collect automatically:

  • Information relating to transactions and visits you make to our website, including in particular: traffic data, location data
  • Technical information, including anonymous data collected by the hosting server for statistical purposes, such as the type and version of the browser used, the time zone setting, the types and versions of browser plug-ins used, and the operating system (example: Windows 10).

We may obtain certain Personal Data from sources outside our company, including other Main Clean entities or other third-party companies.

Why do we use your personal data?

We process personal data for the following purposes:

  • To allow for the exchange of information following a request made on our website (examples: we contact the user to confirm a request for an in-store appointment or a home consultation appointment)
  • To manage relationships with our customers, particularly in the context of processing their orders, to respond to certain requests (examples: sending quotes as part of an estimate made via a window configurator, implementation of commercial guarantees, satisfaction surveys on Novu Mondu);
  • To regularly send you news and information about our products/services, brands, or initiatives that may be of interest to you. You can withdraw your consent at any time by contacting us. Contact us
  • Or for any other purpose specified at the time of collection of personal data.

Under what circumstances do we use your personal data?

When you have given your free and explicit CONSENT for specific, explicit, and legitimate purposes. You can withdraw your consent at any time by contacting us. Contact us

When processing is necessary for the pursuit of our legitimate interests as a company, provided that your interests or fundamental rights and freedoms (e.g., protection of your privacy, your reputation) are not affected.

Below are two examples of a legitimate business interest:

  • The detection, prevention and reduction of fraud or other illegal activities;
  • Securing the computer network to protect your Personal Data from the risks of loss or alteration, theft or unauthorized access.

When we have to comply with a legal obligation, and in particular:

  • To assist a public authority or body in the context of an investigation;
  • To verify the accuracy of your personal data in our possession.

When the processing of your Personal Data is necessary for THE PERFORMANCE OF A CONTRACT.

Who can receive or access your personal data ?

The entities of the Main Clean Group

We may share all or part of your Personal Data with other companies within the Main Clean Group, particularly for internal administrative purposes or to inform you of their products and/or services that may be of interest to you.

Our suppliers and service providers

We may share all or part of your Personal Data with external service providers, subcontractors, and other organizations to enable them to provide services to us or to provide them directly to you on our behalf. These third parties may include delivery providers, advertising agencies, administrative services, credit card payment processing services, customer satisfaction survey organizations, or other third parties who assist us in carrying out our business activities and operating our website.

When we use external service providers, we only disclose the Personal Data necessary for their service and we put in place a contract which stipulates that they ensure the security and confidentiality of information about you, and which prohibits them from using it for other purposes that would not comply with our specific guidelines.

Other cases in which we may share your Personal Data

We may transmit your Personal Data:

In the context of a sale of part or all of our business and assets to a third party or in the context of a restructuring or reorganization of the company;

If we are required to disclose or share your Personal Data:

  • In order to comply with any legal obligation, subpoena, court order, to detect or report a criminal offence, to execute or enforce the terms of a contract;
  • Or to protect the rights, property or safety of internet users and customers of the Main Clean brand.

However, in the various cases mentioned, we will always take appropriate measures to ensure the protection of your Personal Data.

Where is your personal data stored?

Your personal data is stored either in our databases or in the databases of our service providers within the European Union. We ensure that our service providers comply with the latest security and confidentiality measures to guarantee the protection of your privacy rights as outlined in this policy.

In this case, we will ensure that appropriate security and confidentiality measures are taken to guarantee the protection of your privacy rights as outlined in this policy. These measures include imposing contractual obligations on the recipient of your Personal Data or ensuring that recipients have subscribed to international frameworks designed to provide adequate protection for your data.

How long is your personal data kept?

We only retain your Personal Data for as long as necessary to achieve the intended purpose, and to meet our various legal and regulatory obligations.

  • 10 years after the issuance of an order or invoice
  • Throughout the entire duration of the commercial warranty for products benefiting from such a warranty exceeding 10 years
  • 3 years after a quote was issued
  • 3 years after requesting an appointment with a Main Clean salesperson
  • For all purchases made by bank card, your data is deleted as soon as the transaction is complete

What are your rights?

Subject to applicable regulations, you may:

  • access your Personal Data;
  • correct, modify and update your Personal Data;
  • delete your Personal Data or limit its processing;
  • withdraw your consent if applicable;
  • to object to our use of your Personal Data to make automated decisions about you;
  • ask us to transmit your Personal Data to you in a structured file or to a service provider that you would indicate to us if this is technically possible (data portability);
  • to file a complaint with the competent supervisory authority and to have a legal remedy available.

How do we ensure the security and confidentiality of your data?

We aim to keep your data secure at all times during its processing. Upon receipt of your personal data, we implement appropriate technical and organizational measures and various controls to prevent, as far as possible, any accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access.

How do cookies work?

Like many other websites, our site uses cookies (including Google Analytics cookies) to obtain an overall view of user volumes and preferences when browsing our site.

"Cookies" are small pieces of information sent to your device and stored on its hard drive to allow our website to recognize you during your visits.

You have the option to block these cookies by adjusting your browser preferences.

Two types of configuration are possible for your navigation software:

  • Configure your browser to accept/reject cookies: either systematically, or according to their age
  • Configure your browser software so that you are asked to accept/reject cookies on a case-by-case basis, before each possible recording of a cookie on your device.

To access your browser settings, you need to go to your browser's help menu to find out how to change your cookie preferences.

Here are some links redirecting to frequently used web browsers:

Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™ : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html

Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera ™ : http://help.opera.com/Windows/10.20/fr/cookies.html

Contact us

If you wish to write to us, please use the following address:

Main Clean – Aleria Station, Route d’Alisanti 20270 Aleria

Or by email to: contact@novumondu

The email address for any inquiries regarding the protection of personal data and for exercising your rights is: https://www.novumondu.com/contact/