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Legal Notice - Novu Mondu

What is it about?

Privacy is a major issue for Main Clean.

The present policy of protection of the personal data concerns the whole of the treatments of personal data carried out by the company Main Clean.

In accordance with the General Data Protection Regulation ("GDPR"), this policy aims to specify when, why and how personal data are collected and processed by Main Clean.

To help you better understand this policy, here are some definitions:

Personal data: Any personal information that can directly or indirectly identify a natural person.

Terminal: refers to all electronic devices that enable data processing (tablets, cell phones, computers, in-store kiosks, etc.).

Partners: means any company that Novu Mondu calls upon in order to propose to its customers an offer of products and services adapted to their needs, and/or to optimize and/or promote the said offer.

Internet customer account: refers to the space dedicated to the Internet user accessible via a login and password and within which the Internet user can perform certain actions such as tracking his order or modify his account information.

Plugin: a small program that can be integrated into a browser to extend its capabilities, and in particular to allow the Internet user to manage cookies stored on the browser more easily.

How can this policy evolve?

This policy may change periodically. You can consult our website to see the latest version.

This policy was last updated on October 17, 2018.

How and what personal data is collected

We may collect and process the following Personal Data:

The Personal Data you provide to us:

This is information that you voluntarily provide to us by entering information via :

Example: This includes information provided in connection with :

  • Your online purchases
  • Your exchanges with our contact center
  • Your subscription to the Novu Mondu newsletter
  • While browsing our site https://www.novumondu.com

The Personal Information we collect may include your name, mailing address, e-mail address and telephone number, information about your request to us, and may also include records of our correspondence and your responses to various surveys.

The personal data we may automatically collect about you:

  • Information about your transactions and visits to our website, including but not limited to: traffic data, location data
  • Technical information, including anonymous data collected by the hosting server for statistical purposes, such as type and version of browser used, time zone setting, types and versions of browser plug-ins used, operating system (example: Windows 10).

We may obtain certain Personal Data from sources outside of our company, including from other Main Clean entities or other third party companies.

Why do we use your personal data?

We process Personal Data in order to:

  • To allow an exchange of information following a request made on our website (examples: we contact the user to validate a request for an appointment in store or an appointment for advice at home)
  • To manage the relations with our customers, especially in the framework of the treatment of their orders, to answer certain requests (examples: sending of estimates within the framework of an estimate made via a window configurator, implementation of commercial guarantees, satisfaction surveys on Novu Mondu);
  • To send you regular news and information about our products/services, brands or initiatives that may be of interest to you You may withdraw your consent at any time by contacting us.
  • Or for any other purpose specified at the time of collection of the personal data.

When may we use your personal information?

When you have expressed your free and explicit CONSENT, for specific, explicit and legitimate purposes. You can withdraw your consent at any time by contacting us. To contact us

Where the processing is necessary for the pursuit of our legitimate interests as a business, provided that your interests or fundamental rights and freedoms (e.g. protection of your privacy, reputation) are not affected.

Below are 2 examples of legitimate business interests:

  • Detection, prevention and reduction of fraud or other illegal activities;
  • Securing the computer network to protect your Personal Information from loss or alteration, theft or unauthorized access.

Where we are required to comply with a legal obligation, including:

  • To assist a public authority or agency in an investigation;
  • To verify the accuracy of your Personal Information in our possession.

When the processing of your Personal Data is required for the PERFORMANCE OF A CONTRACT.A CONTRACT.

Who can receive or accessder à your personal data?s personal data?

The entities of the Main Clean Group

We may share some or all of your Personal Information with other companies within the Main Clean Group for internal administrative purposes or to let you know about their products and/or services that may be of interest to you.

Our suppliers and service providers

We may share some or all of your Personal Information with outside contractors, subcontractors and other organizations to enable them to provide services to us or directly to you from us. These third parties may include delivery service providers, advertising agencies, administrative services, credit card payment processors, customer satisfaction survey organizations, or other third parties who assist us in carrying out our business and operating our website.

When we use external service providers, we will only disclose the Personal Information necessary for their services and we will have a contract in place that requires them to maintain the security and confidentiality of your information and prohibits them from using it for any other purpose that is not consistent with our specific guidelines.

Other instances in which we may share your Personal Information

We may transmit your Personal Information:

In connection with a sale of some or all of our business and assets to a third party or in connection with a corporate reorganization or restructuring;

If we are required to disclose or share your Personal Information:

  • To comply with any legal obligation, subpoena, court order, to detect or report a criminal offense, or to perform or enforce the terms of a contract;
  • Or to preserve the rights, property or safety of Main Clean's users and customers.

However, in the various cases described, we will always take appropriate measures to ensure the protection of your Personal Information.

Where is your personal data stored?

Your Personal Information is stored either in our databases or in the databases of our service providers in the European Union. We ensure that our service providers comply with the latest security and confidentiality measures to ensure the protection of your privacy rights as specified in this policy.

In this case, we will ensure that appropriate security and confidentiality measures are taken to guarantee the protection of your privacy rights as specified in this policy. These measures may include imposing contractual obligations on the recipient of your Personal Data or ensuring that recipients have subscribed to "international frameworks" designed to provide sufficient protection for your data.

How long are your personal data kept?

We keep your Personal Information only for as long as necessary to fulfill the purpose for which it was collected and to meet our various legal and regulatory obligations.

  • 10 years after an order or invoice is issued
  • For the duration of the commercial warranty for products with a warranty of more than 10 years
  • 3 years after a quote is issued
  • 3 years after requesting an appointment with a Main Clean vendor
  • For any purchase by credit card, your data are deleted at the end of the transaction

What are your rights?

Subject to applicable regulations, you may:

  • access your Personal Information;
  • correct, modify and update your Personal Information;
  • delete your Personal Data or limit their processing;
  • withdraw your consent if necessary;
  • object to our use of your Personal Information to make automated decisions about you;
  • ask us to transmit your Personal Data to you in a structured file or to a service provider that you indicate to us if this is technically possible (data portability);
  • file a complaint with the competent supervisory authority and have access to legal recourse.

How do we ensure the security and privacy of your data?

We aim to keep your data secure at all times during processing. Upon receipt of your Personal Data, we implement appropriate technical and organizational measures and controls to prevent, as far as possible, accidental or unlawful destruction, loss, alteration, disclosure or unauthorized access.

How do cookies work?

Like many other websites, our site uses cookies (including Google Analytics cookies) to gain an overall picture of user volumes and preferences when browsing our site.

Cookies" are small pieces of information sent to your terminal and stored on its hard drive to enable our website to recognize you when you visit.

You can block these cookies by adjusting your browser preferences.

2 types of configuration of your navigation software are possible:

  • Configure your browser to accept/reject cookies: either systematically, or according to their size.
  • Configure your browser so that you are prompted to accept or reject cookies before they are stored on your computer.

To access your browser's settings, you should go to your browser's help menu to learn how to change your cookie preferences.

Here are some links to frequently used browsers:

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

Contact us

If you wish to write to us, please contact us at the following address

Main Clean - Aleria train station, Route d'Alisanti 20270 Aleria

Or by email to: contact@novumondu

The e-mail address for any inquiry regarding the protection of Personal Data and for exercising your rights is: https: //www.novumondu.com/contact/