1. Orders: All orders are processed as quickly as possible and shipped within 1 working month after receipt of payment.
2. Prices: The prices displayed on the novumondu website are in euros and include all taxes. Prices may be changed at any time without notice.
3. Delivery: Electromechanical composters are shipped via courier and delivered to the delivery address provided by the customer. Delivery costs vary depending on the destination and the weight of the package.
4. Returns: Customers have the right to return the product within 14 days of receiving the order, provided that the product is returned in its original packaging and in perfect condition for resale.
   Return shipping costs are the responsibility of the customer.
5. Warranty: Electromechanical composters are guaranteed against manufacturing defects for a period of one year from the date of purchase. In case of a defect, the customer should contact Novomondu customer service for instructions on how to proceed.
6. After-sales service: Novomondu offers quality after-sales service to help customers resolve any problems or questions they may have. Customers can contact customer service by email or phone for assistance.
7. Handling: When placing an order, we strongly recommend that customers replace the carbon cartridge (ECO 2/5 model) every 5 months to ensure optimal product performance. This period is based on average use and may vary depending on the intensity of use. Failure to follow this recommendation may result in reduced product performance. We accept no liability for any damage, malfunctions, or defects that may result from the omission or delay in replacing the carbon cartridge according to our recommendations. The customer agrees to follow the handling instructions provided by our company for ECO 30/100 recyclers. These instructions are intended to ensure proper handling of our products to guarantee their correct operation, safety, and durability. We accept no liability for any damage or malfunction resulting from the customer's failure to follow these handling instructions. It is the customer's responsibility to familiarize themselves with the provided handling instructions and to ensure that all
   users of our products are properly informed of these recommendations.
8. Confidentiality: novumondu is committed to protecting the confidentiality of its customers and will not disclose their personal information to third parties without their consent.

By placing an order on the novumondu website, customers accept these terms of sale and agree to comply with novumondu's policies regarding delivery, returns, warranty and confidentiality.